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FAQ
When are you open?
Monday–Friday 10:00 – 21:00
Saturday, Sunday & public holidays 10:00 – 19:00.
Turn up whenever the sign says “OPEN.” We’ll be there.
Do I need to book?
No. Just walk in. If you’re turning up with eight or more mates, drop us a heads‑up on the contact page 48 hours beforehand so we can clear some crash pads. One waiver each, done in advance here, keeps the queue short.
Can I hire climbing shoes?
Yes. Sizes EU 37.5 – 50 wait at the desk: $5 a pair. Prefer ownership? Check the shop.
What gear do I actually need?
Just climbing shoes. Borrow ours for $5 or bring your own. That’s it.
Do I need chalk?
Optional, but your hands will thank you. Pick some up in‑house, rent a chalk bag for $3, or browse the online range.
What should I wear?
Anything you can squat in. Jewellery stays in the locker. Shirts stay on your back.
What kind of climbing is this?
Bouldering only. Walls top out at 4.5 m, crash pads as thick as your arm. No ropes, no harnesses, no excuses.
First visit checklist?
Sign the Safety Waiver before you arrive (phones work fine). Then walk in, grab shoes, climb.
I’ve never climbed—will you teach me?
On arrival we run a quick induction: falling, grades, etiquette. After that, staff roam the mats and dish out free pointers when the desk isn’t on fire. Formal classes? Keep an eye on the website and Instagram.
Can I just watch?
Absolutely. Lounge upstairs, coffee in hand, or perch at the picnic table down on the mats. Spectating is free; commentary is optional.
Can I bring my dog?
We rate dogs. Keep them off the mats, keep them calm, clean up the fluff, and everyone’s happy.
Is there parking?
Yes—free underground. Enter via 135 Newton Rd, log your plates at reception, and you’re set. Map.
How often do you reset the problems?
One zone every week, twelve zones total. Whole gym turns over roughly every two months. Projects live, then they die; circle of life.
How long can I stay?
Day pass covers the day. Twenty‑minute power session or six‑hour siege—it’s your call.
Age restrictions?
Under‑12s need an adult shadow. Under‑7s will have to wait until they grow.
Can I pause or cancel my membership?
Yes. Ping us via the contact page with the details and we’ll sort it.
Still stumped? Ask us here.
