Please carefully read the following Terms & Conditions. If you are under 18, this agreement must be completed by a parent or legal guardian.
Health & Safety
Climbing and bouldering are physically demanding activities with inherent risks. You voluntarily assume all risks outlined below and agree to adhere to all safety guidelines and instructions provided by ACG staff. Misuse of the facility or disregard for the rules could result in injury and may lead to expulsion from the gym.
| Identified Hazard | Potential Harm/Injury | Severity | Rules to Minimise or Eliminate Hazards |
| Fall From Heights | Sprains, Fractures, Concussions | Severe | Climbers must watch the safety video which outlines proper falling. |
| Loose, Broken Or Slippery Holds | See falls from height | Severe | Climbers must alert staff of any dangerous holds and brush holds. |
| Inappropriate Footwear | See falls from height | High | Climbers Must wear Climbing Shoes. |
| Noise | Hearing Loss | Medium | Alert staff if music is loud. |
| Overcrowding | Increased risk of falls, collisions, Stress | Medium | Climbers must not stand on the first matts unless climbing. |
| Airborne Chalk | Respiratory Issues, Eye Irritation | Low | Climbers must contain their chalk within a chalk bag and must not use chalk in the fitness gym. |
| Route Setting & Maintenance | Falling holds, screws & equipment | Low | Climbers must stay out of the cordoned off areas. |
If you would like to learn more about the controls and actions we take to minimise the incidence and impact of these hazards please see the Hazard and Risk Management Signs located in the first aid area or if you have any questions reach out to a staff member.Facility Rules
In addition to the above health and safety rules, please be respectful and following climbing etiquette. The following general facility rules apply to all visitors of our gym not limited to climbers.
- Do not walk under climbers; maintain safe distance – remain off the first matts unless climbing
- For all climbers and visitors under 16, parental supervision is required.
- Please ensure that your personal belongings are secure. ACG is not responsible for any personal property that is lost, damaged, or stolen in the gym.
- Do not hang off the top of the wall, and do not attempt to climb up and over the wall. The climb finishes at the last hold of your colour.
- No Food or drinks in the climbing area downstairs. Food and drinks may cause spills on floors and matts or grime buildup on holds.
- Please do not climb if you are under the influence of alcohol or drugs. Climbing under the influence increases the risks to yourself and others.
- It’s advisable to warm up and stretch before starting your climb and to use chalk. This not only enhances performance but also minimizes the risk of injuries.
- If using chalk, please opt for chalk balls or liquid chalk or avoid creating excessive chalk dust. Minimising airborne particles improves air quality and visibility for others.
Membership & Entry
During the first three months – Oct 2023 to Dec 2023, all prices will be run on a trial basis and subject to change due to due to demand and our ability to service the needs of our existing members. We reserve the right to make amendments to memberships. Amendments may include but are not limited to changes to fees and membership entitlements. We will endeavour to provide 14 days notice prior to any changes.
All memberships are renewed after the length of time our members chose when they signed up. If you wish to pause or cancel your membership, you can write to info@aucklandclimb.co.nz
Pausing/Freezing Membership
Memberships can be paused, and are negotiated individually per member.
Frequency: due to high administrative costs, one pause possible per 3 months,
Durations: Minimum duration is 14 days and maximum is flexible, by negotiation.
Cancellations:
Medical & Financial Hardship: 14 days notice with medical certificate or by negotiation.
General, Change of Mind: 0-3 months remaining: 28 days notice. 6 – 12 months duration remaining: Flexible, by negotiation.
Refund Amount: Unused duration value, excluding: notice period value, any discounts, coupons or other promotional pricing applied to the membership.
While we reserve the right to approve or deny pause and refund requests we understand that everyone’s situation is unique so you can contact us and we can arrange these on a case by case basis.
Privacy Policy
We are committed to protecting your privacy. We will only use your personal information lawfully and strictly in accordance with the Privacy Act.
Collection of personal information
When you make a purchase, make an enquiry, sign a waiver, subscribe to our newsletter or enter a competition or promotion we collect the following information about you: your name, email address, telephone number, mobile number, date of birth, emergency contact name and number, and delivery address.
We use your information to process your request and contact you or your emergency contact if there is a problem. We may also use it to provide you with relevant product information, to assist in the development of new services and to improve the website and your experience.
By using our facility, you consent to potentially being photographed or filmed for ACG promotional materials. If you do not consent, it is your responsibility to notify staff or remove yourself from any media being captured.
Security of information
Your personal information and order information retained by us is held on a secure encrypted database. You can update your personal information by speaking with a staff member or email us at info@aucklandclimb.co.nz
We never pass on, sell or distribute your personal information to anyone else (except of course your address to the company delivering your parcel).
Acknowledgment
By using ACG’s facilities and proceeding with your order, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Limitation of Liability – We are not liable for any injuries sustained while using our facility, within the bounds of the law and hazards we can reasonably control.
